Refund policy

 

At Ceylon Isle Harvest, we strive to provide the highest quality fresh produce to our customers. If for any reason you are not satisfied with your purchase, please review our return and refund policy for pre-cut fresh vegetables and fruits.

1. Eligibility for Returns and Refunds

Due to the perishable nature of our products, returns and refunds are only available under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged, spoiled, or otherwise defective upon arrival.
  • Incorrect Order: If you receive an incorrect item or the wrong quantity.

2. Time Frame for Reporting Issues

To be eligible for a return or refund, you must notify us within 24 hours of receiving your order. This ensures that we can address your concerns promptly and minimize any inconvenience.

3. How to Request a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact Customer Service: Email us at hashinka@swiftaroma.com or call us at +94778828950 within 24 hours of receiving your order. Provide your order number, a description of the issue, and any relevant photos of the product.
  2. Await Confirmation: Our customer service team will review your request and respond within 48 hours with further instructions.
  3. Return of Products: If a return is necessary, you will receive instructions on how to return the product. Please do not discard the product until you have spoken with a customer service representative.

4. Resolution Options

Upon confirmation of the issue, we offer the following resolution options:

  • Replacement: We will send you a replacement of the same product at no additional cost.
  • Refund: We will issue a full or partial refund to your original method of payment.

5. Exceptions

  • Non-Refundable Situations: We do not offer returns or refunds for products that have been opened and are not defective, damaged, or incorrect.
  • Sale Items: Only regular-priced items may be refunded. Sale items are not eligible for a refund unless they are defective or damaged upon arrival.

6. Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

  • Email: hashinka@swiftaroma.com
  • Phone: +94778828950
  • Mailing Address: No 50 Templers road, Mount Lavinia, Sri Lanka

We value your business and are committed to ensuring your satisfaction with our products. Thank you for choosing [Your Brand Name] for your fresh produce needs.

Ceylon Isle Harvest